**Return Policy**

At Oathkart, we are committed to providing you with a seamless and enjoyable shopping experience. We understand that there may be times when you need to return or exchange a product, and we want to make the process as simple and straightforward as possible. This Return Policy outlines our procedures and guidelines to ensure your satisfaction with your purchase.

**1. Eligibility for Returns and Exchanges**

To be eligible for a return or exchange, the following conditions must be met:

- The item must be unused, unworn, and in the same condition as when you received it.
- The product must be in its original packaging, with all tags and labels attached.
- A return or exchange request must be initiated within 30 days from the date of delivery.

**2. Items That Cannot Be Returned or Exchanged**

Certain items are non-returnable and non-exchangeable, including:

- Personalized or customized items.
- Perishable goods, such as food or flowers.
- Downloadable software or digital products.
- Health and personal care items (for hygiene reasons).
- Gift cards.

**3. Initiating a Return or Exchange**

To start the return or exchange process, please follow these steps:

- Log in to your Oathkart account.
- Go to your order history and select the order containing the item you wish to return or exchange.
- Click on the "Request Return" or "Request Exchange" button.
- Follow the on-screen instructions to complete the return or exchange request.

**4. Return Shipping**

Customers are responsible for the cost of return shipping, unless the product is defective, damaged, or the return is due to an error on our part. In such cases, Oathkart will provide a prepaid return label.

**5. Refunds and Exchanges**

Once your returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be shipped out as soon as the return is approved. Please allow up to 10 business days for the refund to be processed.

**6. Damaged or Defective Items**

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will work to resolve the issue promptly by offering a replacement or refund.

**7. Contact Us**

If you have any questions or need assistance with your return or exchange, please don't hesitate to reach out to our customer support team. You can contact us through our website or email us at support@oathkart.com.

At Oathkart, we value your trust and satisfaction, and we're committed to making your shopping experience with us as enjoyable as possible. Thank you for choosing Oathkart as your online shopping platform. We appreciate your business and look forward to serving you again in the future.